Frequently asked questions

How much does the shipping fee cost?


Shipping is FREE nationwide for order P2,000.00 and above.




Which PAYMENT METHODS are accepted?


We accept the following:

  1. Bank Transfer and Deposits
  2. Credit Card
  3. LBC, ML Lhuillier, Palawan Express, Cebuana Lhuillier tranfer to Bank
  4. GCASH
  5. Cash on Delivery or COD *Write on the "NOTE" COD
Reminder: We DO NOT PICK UP PAYMENTS at any remittance center, please pay only through BANK or REMIT TO ACCOUNT




How can I processed my payment?


After checkout, you can proceed on paying online via PAYPAL or BANK/CREDIT CARD For GCASH & PERA PADALA REMITTANCES: PALAWAN REMIT TO BANK ACCOUNT- BPI/ LANDBANK AccountName: MARY FLOR A. MERCADO BPI: 8599-2093-29 (Savings) GCASH Just send to 09477-824-777, MARY FLOR A. MERCADO IMPORTANT: Kindly, send us the PROOF OF PAYMENT via email/ FB page following the format: Complete Name Order Number Picture of Receipt




How long the delivery will take?


The Luxe's official shipping partner is J&T Express.
All shipped items are insured for any loss or damage that may happen in transit.
Our Logistics are well trained to handle and properly pack your orders to make sure they arrive at your doorstep fresh and in mint condition.
The arrival of the packages will take 3-5 days, depending on the location.




What happens after ordering?


Our customer service team triggers a request to our logistics team to have your item/s ready.
it goes thru a thorough Quality Assurance Check for any imperfections that may be present before the items is prepared for packing. This is our way to make sure that we only delivery the best items just for you. The item/s are then transferred to our Packing Group for preparation and proper protection during shipping.J&T Express arrives daily for shipping should you complete your order before 3PM your item will be shipped the same day.




Will I receive a sales invoice?


Yes it’s standard operation procedure that a proper computation of your bill be sent you.




How to change order/s?


You can email us at theluxe01.ph@gmail.com or send us message at 09477824777 within the same day of the order. Once you received a confirmation email from us, changes or cancellation of orders will not be allowed.









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https://www.facebook.com/pg/theluxe01

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